Refund Policy

We want you to be completely satisfied with your purchase from Brand Vibrance. If something is not right, we will do our best to make it right.

Return Window

You may request a return within 7 days of receiving your order.

Conditions for Returns

• The item must be unused and in its original packaging
• The item must not be damaged due to misuse or improper handling
• Proof of purchase (order number) must be provided

Non-Returnable Items

• Items that have been used or opened (for hygiene-related products)
• Items damaged by the customer
• Orders where the return request is made after 7 days of delivery

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days.

Refunds for COD orders will be issued via bank transfer or store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no extra cost to you.

How to Request a Return

Contact our customer support via the Contact Us page with your order number and reason for return. Our team will guide you through the process.