Frequently Asked Questions

Orders and Delivery

Do you deliver to Saudi Arabia and the UAE?

Yes. We deliver to all cities and regions across Saudi Arabia and the UAE, including Riyadh, Jeddah, Dammam, Al Khobar, Makkah, Madinah, Dubai, Abu Dhabi, Sharjah, Ajman and more. Every order includes full tracking.

How long does delivery take?

Standard delivery takes 3 to 7 business days from the date of dispatch. Delivery times may vary slightly depending on your location. You will receive a tracking number by email once your order ships.

How do I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your delivery in real time.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at brand.vibrance@gmail.com. We will do our best to accommodate changes before your order is dispatched. Once dispatched, we are unable to cancel the order.

Products

Are your products genuine and good quality?

Yes. Every product at Brand Vibrance is carefully selected and assessed for quality before being listed in our store. We only sell products we stand behind.

Do the products come with a warranty?

Warranty terms vary by product. Please check the individual product page for specific warranty information. For any quality concerns, contact our team and we will resolve the issue promptly.

Payment and Checkout

What payment methods do you accept?

We accept all major credit and debit cards through our secure checkout. Your payment information is always encrypted and protected.

Is checkout secure?

Yes. Our store uses SSL encryption and Shopify's secure checkout system to ensure your personal information and payment details are always protected.

Returns and Refunds

What is your return policy?

We offer a 7-day return policy. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order. Items must be unused and in original condition.

How do I request a return or refund?

Email us at brand.vibrance@gmail.com with your order number and reason for the return. Our team will guide you through the process.

Customer Support

How do I contact Brand Vibrance?

You can reach us through our Contact page or by emailing brand.vibrance@gmail.com. We aim to respond to all enquiries within 24 hours on business days.